Service

Local Expertise. National Coverage.

As a Polish manufacturer, we deliver the most responsive and cost-effective service network across the entire country. Repairs within hours, replacement devices, and seamless modernization.

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Service Packages

Complete Care for Every Device.

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Warranty Care

Comprehensive warranty coverage from 1 to 5 years with customizable SLA terms, including 24/7 options for critical infrastructure.

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Inspections

Scheduled maintenance programs that preserve optimal technical parameters and extend equipment lifespan.

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Repairs

Fast diagnostics and restoration of damaged equipment. Remote troubleshooting and on-site service available.

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Logistics

Nationwide service visits and secure transport. Cost-optimized routing from our central Poland hub.

Documentation

Electronic Service Book.

Every Mirai device comes with a digital service history. All maintenance actions, inspections, and SLA parameters are registered and tracked in real time.

Full History SLA Tracking Digital Records
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Traceability

Complete record of every service intervention.

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Response Time

SLA compliance monitored automatically.

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Scheduling

Proactive maintenance reminders.

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Reporting

Detailed service protocols after every visit.

Warranty

Warranty Care

Warranty service covers the removal of defects recognized by the manufacturer as warranty-related. Response methods and timelines are defined by individual SLA agreements ranging from 1 to 5 years.

  • check_circle 1–5 year coverage options
  • check_circle 24/7 SLA available
  • check_circle Free within contract terms
  • check_circle Online service requests
Maintenance

Operational Service

Periodic paid maintenance covering the replacement of worn and defective parts, full inspection, repair, and dosimetric testing. Scheduled during off-hours to minimize downtime.

  • check_circle Parts replacement
  • check_circle Dosimetric testing
  • check_circle Off-hours scheduling
  • check_circle Contract-based
Inspections

Three Levels of Care.

Initial

Initial Inspection

For devices without regular service for 12+ months

12–16h

check_circle Electronic service book setup
check_circle Operator and admin training
check_circle Full basic inspection scope
check_circle Full extended inspection scope
Basic

Basic Inspection

Annual preventive maintenance

3–5h

check_circle External cover check
check_circle Lead curtain inspection
check_circle Conveyor belt wear check
check_circle Electric motor testing
check_circle Control panel buttons
check_circle Generator testing
check_circle Detector calibration
check_circle Emergency stop checks
check_circle Safety interlock verification
check_circle Cable integrity inspection
check_circle Grounding check
check_circle Dosimetric measurements
Extended

Extended Inspection

Includes software updates and modernization

6–10h

check_circle Everything in Basic
check_circle Software update installation
check_circle Conveyor alignment correction
check_circle Full generator warm-up cycle
check_circle Internal dust cleaning
check_circle Cooling fan blade cleaning
check_circle Data backup and archiving
check_circle Panel regeneration if needed
Logistics

Worldwide Reach.

From our central European hub in Poland to recent deployments in Norway, our service network extends globally. We ensure rapid response and transparent coordination wherever your operations are located.

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Central European Hub

Strategic location in Bełchatów, Poland, enabling rapid dispatch of parts and engineers.

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International Support

Serving clients across Europe and expanding worldwide with tailored service agreements.

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Flexible Scheduling

Service visits coordinated seamlessly to minimize your operational downtime.

Need service support?

Contact our service team to schedule an inspection, request a repair, or discuss a maintenance contract for your equipment.

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