Local Expertise. National Coverage.
As a Polish manufacturer, we deliver the most responsive and cost-effective service network across the entire country. Repairs within hours, replacement devices, and seamless modernization.
Complete Care for Every Device.
Warranty Care
Comprehensive warranty coverage from 1 to 5 years with customizable SLA terms, including 24/7 options for critical infrastructure.
Inspections
Scheduled maintenance programs that preserve optimal technical parameters and extend equipment lifespan.
Repairs
Fast diagnostics and restoration of damaged equipment. Remote troubleshooting and on-site service available.
Logistics
Nationwide service visits and secure transport. Cost-optimized routing from our central Poland hub.
Electronic Service Book.
Every Mirai device comes with a digital service history. All maintenance actions, inspections, and SLA parameters are registered and tracked in real time.
Traceability
Complete record of every service intervention.
Response Time
SLA compliance monitored automatically.
Scheduling
Proactive maintenance reminders.
Reporting
Detailed service protocols after every visit.
Warranty Care
Warranty service covers the removal of defects recognized by the manufacturer as warranty-related. Response methods and timelines are defined by individual SLA agreements ranging from 1 to 5 years.
- check_circle 1–5 year coverage options
- check_circle 24/7 SLA available
- check_circle Free within contract terms
- check_circle Online service requests
Operational Service
Periodic paid maintenance covering the replacement of worn and defective parts, full inspection, repair, and dosimetric testing. Scheduled during off-hours to minimize downtime.
- check_circle Parts replacement
- check_circle Dosimetric testing
- check_circle Off-hours scheduling
- check_circle Contract-based
Three Levels of Care.
Initial Inspection
For devices without regular service for 12+ months
12–16h
Basic Inspection
Annual preventive maintenance
3–5h
Extended Inspection
Includes software updates and modernization
6–10h
Fast Recovery.
Repair service begins with remote or on-site diagnostics. For devices with remote access modules, initial troubleshooting is performed securely over the internet using dynamic PIN authorization.
Diagnostics
Remote or on-site evaluation. Written cost estimate provided before work begins.
Repair
On-site when possible. Workshop service with secure transport if needed. Parts and labor included.
Verification
Full functional testing and dosimetric verification before returning to operation.
Nationwide Coverage.
Our central Poland hub in Bełchatów enables cost-optimized service routes across the entire country. Travel costs are transparent and approved in advance.
Central Hub
Bełchatów, Poland
Transparent Pricing
Calculated from central point
Flexible Scheduling
Off-hours and weekend visits available
Standard travel rate
0.84 PLN
per kilometer from Bełchatów
Need service support?
Contact our service team to schedule an inspection, request a repair, or discuss a maintenance contract for your equipment.